Tenant FAQ
When you are emailed your move in directions you will also be emailed a link to complete a full move in inspection with your cell phone. With our online inspection form you will receive a copy of the inspection as well as having one forwarded to your property manager upon completion.
When you sign your lease online you will be emailed a copy right away. You will also have access to a copy of your lease in your tenant portal.
Transferring properties can only be approved when you are in a month-to-month lease at your current home and when you have a record of 12 months of on time rental payments. The first step is to tour the property you are interested in to make sure it would work for your needs. You would then email your property manager with the subject “Property Transfer” to indicate which house you are interested in. A member of our staff will get back to you about your request.
We are not able to transfer deposits, so once you are approved for the new property, you would need to pay a deposit to hold the property. You would then put in 30 days notice at the current house and move into the new property 30 days later. Your security deposit for the current house would be processed up to 30 days after move out and returned less any damages, unpaid rents, and other appropriate charges.
Lawn care and landscaping, HVAC filter replacement, bulb replacement, pest control, snow removal, smoke detector batteries and other items as outlined in lease.
If your lease is not up please review your lease for the lease break fee options. If your whole household is moving out please fill out the vacate notice in your tenant portal. If only one roommate is leaving then only that roommate must fill out the form on the portal.
Owners are responsible for all usual maintenance such as roof, plumbing, electrical, and any structural work that needs repair as long as it was not the result of tenant misuse. Tenants will be responsible for work that was caused by misuse, such as holes put in sheetrock, toilets clogged by toys, feminine products, etc.
Email your property manager for approval of the pet/animal. You will then need to register your pet/animal on our https://integrityokc.petscreening.com There is a fine of $500 for unauthorized pets/animals found at the property. If a pet/animal is approved there is typically a $25 per month fee.
- Pets can weigh no more than 50 lbs at the adult weight.
- Only Cat and Dog are allowed.
- Some properties allow certain Pets/animals and others do not.
- For properties that do allow Pets, please see the restrictions below:
- Properties allow a maximum of two Pets, but some smaller units may only allow one.
- There is a 50 lbs weight limit for Pets.
- The following breeds, including any dogs that are mixed with the following breeds are restricted: Akita, Doberman, Staffordshire Terrier, American Bulldog, German Shepherd, Wolf Dog, Great Dane, Husky, Bull Terrier, Mastiff, Presa Canario, Rottweiler, Chow, Pit Bull.
- No poisonous animals are allowed.
The security deposit will be refunded after a tenant moves out and the house is inspected for any tenant related damage. If there has been damage to the home that is not normal wear and tear, the repair amount will be deducted from the initial security deposit paid. We follow the Landlord Tenant Law for Oklahoma in regards to the time it takes to refund any security deposit. If you have signed up for the security deposit waiver plan there would not be a deposit refunded to you.